Booking your tickets
Book online by clicking ‘Book Now’ at the top of an event page. View all Festival events on the What’s On page here
By telephone on 01603 531800. The phone lines are open 10am – 5pm Monday – Friday
Our in-person Box Office at Norwich Guildhall, Gaol Hill, Norwich NR2 1JS.
Our in-person box office will reopen ahead of the 2025 Festival.
Postage Fees
We encourage you to book digital e-tickets to all events, which will be emailed to you just after booking.
If you would like your tickets posted out, there is a postage charge of £1.75. Tickets are posted 2nd class and will only be posted out on events more than seven working days in the future. We do not take responsibility for tickets lost in the post, and postage fees are not refunded if tickets are exchanged or returned to credit.
Discounts & concessions
YoungNNF £10 tickets on most performances with our FREE YoungNNF membership. Join here.
Under 18 £10 tickets across most performances
Concessions Jobseekers, students, D/deaf or disabled people and Go4Less cardholders are entitled to discounts on most events with a ticket price of £10 or more. Concessions are usually 10% off tickets, although this may vary on some events. Concessions are subject to availability.
Returns & exchanges
We don’t offer refunds unless a performances is cancelled or postponed.
Up to seven days before an event we can exchange tickets for another Norfolk & Norwich Festival event (exceptions may apply) or credit your Norfolk & Norwich Festival booking account with the value of the tickets. For any exchange or credit a £2 handling fee will be applied per ticket, and any physical tickets must be returned to a Norfolk & Norwich Festival Box Office before new tickets or credit can be issued. For e-tickets, exchanging or returning tickets will make the original e-tickets void.
Less than seven days before an event tickets can be offered for resale for credit to your Festival account, but resale is not guaranteed. Tickets offered for resale will only be put up for sale once an event is sold out, including any holds which are yet to be released. If we successfully resell your tickets, the amount the tickets were resold at, minus a £2 handling fee per ticket, will be credited to your Norfolk & Norwich Festival booking account.
Credit will be available for two years (24 months), after which any unused credit will be removed from your account and will be taken as a donation to Norfolk & Norwich Festival.
Cast, Ensemble, Producer and Director’s Circle Supporters are not charged the £2 handling fee when exchanging or crediting tickets. To find out more about becoming a Supporter click here
If an event is cancelled or postponed refunds may be paid at our discretion. In the event of a cancellation or postponement we are not liable for travel, accommodation or other expenses. Only ticket prices, excluding postage fees, will be refunded. Postage fees are not refundable.
The resale of tickets for profit is not allowed, and will result in the tickets being void.
Start times, running times & intervals
All published times, including times on tickets, are start times. A doors time may also be advertised.
All running time information on event pages is approximate and is subject to change. If there is no reference to an interval then the show is likely to run straight through.
Entry & Latecomers
We cannot guarantee late entry to any events. Where late entry is possible latecomers will be asked to wait for a suitable point in the performance to enter.
Re-admission to an event is at the sole discretion of Norfolk & Norwich Festival and the venue staff.
We reserve the right to
- provide alternative seats to those specified on the tickets
- refuse admission to an event and request any ticket holder to leave the premises
- alter programme details if necessary due to unforeseen circumstances
In the event of no admittance no refund, credit or exchanges are offered.
To ensure safety, property searches may be required ahead for entry, this may include bag searches.
Reservations
Reservations can only be made for events at least seven days in the future.
Tickets can be reserved for up to four days without payment. After four days, tickets that have not been paid for will be automatically released.
School or large group bookings of over 20 tickets may be held for longer but must be paid for at least two weeks before the event.
To reserve tickets please contact the box office on 01603 531800 or boxoffice@nnfestival.org.uk
Film & Photo Consent
Ticket holders consent to filming, photography and sound recording of themselves as part of the audience.
If you would prefer not to be included in any image recording, please speak to a member of Norfolk & Norwich Festival staff or a volunteer. They will be wearing a staff pass at the event and will provide information on how to make sure you are not included. Notices will be posted at the entrance to any venue where photography or video recording is planned, with similar information.
Terms and Conditions
Norfolk and Norwich Festival Trust (‘the Festival’) operates its own venues as well as working in partnership with organisations and in public locations.
Tickets for events sold or booked directly by the Festival are subject to the terms and conditions on this page.
Our partners, hired venues and other locations may also have additional specific conditions and requirements. Every effort is made to make these clear at the time of booking and ahead of the event, however the conditions of sale may need to be changed due to unforeseen circumstances.
Liability
Neither Norfolk & Norwich Festival or venues will be responsible for loss, theft or damage to personal belongings.
Governance
Your statutory rights are not affected.
Norfolk & Norwich Festival complies with the EU General Data Protection Regulation (GDPR) 2018 through our Privacy Policy.